Last updated 19 March 2024
Shopping with us means you've placed trust in us to handle your personal data responsibly. We take this responsibility very seriously.
Our Privacy Policy helps you to understand how we use your personal data and who it may be shared with It applies if you shop on our website, shop in person in our store, or if you otherwise share your personal data with us; for example if you contact us with a query or where you tell us that you would like to receive marketing communications.
This policy may be revised from time-to-time without notice. You should check regularly for any changes. The last updated date is shown above. If we make any material changes we will take steps to bring it to your attention.
Who We Are
“We”, “our” or “us” used to in this policy refers to Used UPVC Windows and Doors Ltd, sometimes referred to as UUWD. Our registered address at the time of writing is:
Unit 5 South View Works, Balby, Doncaster, South Yorkshire, England, DN4 8BS.
As the data controller, we are responsible for deciding how and why your personal data is used and making sure it is kept safe, secure and handled legally.
If you have any queries about your personal data, or how we use it, you can contact our Data Protection Officer via email at info@uuwd.co.uk or by writing to our office at the following address:
5 Carr Hill, Balby, Doncaster DN4 8BS
The Data We Collect & How We Use It
To process any orders that you place with us and to facilitate any returns:
We take payment details to process payment for any credit or debit card or cash orders you place with us. We share these details with our chosen payment processors automatically.
Your account data and delivery address is used to deliver your purchase(s) and keep you informed of their status, and to process any returns. Customers that choose delivery of their product(s) have their data shared with our third party courier for the purpose of delivery only. At this stage, the delivery company also becomes a data processor and handler and shares responsibility for its security. At the time of writing, users do not have the ability to create an account to return to purchases, so each order is treated as a 'guest' user.
We obtain information about you when you use our website, for example, when you contact us about products and services, either through our contact forms or calling us directly from our email address or phone numbers provided.
When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. This is collected in a way that keeps the user's identity anonymous. If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.
We may use technologies such as cookies within digital marketing networks, ad exchanges and social media networks to get relevant marketing messages across to you and other customers.
When you agree to receive marketing we will keep you up to date with news of products and services including events, offers, promotions and sale data. We may send you marketing via email, SMS or post, depending on your preferences. You can unsubscribe from marketing at any time using the link in the email or by emailing info@uuwd.co.uk
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Cookies
Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. We use cookies for the following purposes:
To allow you to securely sign in to your account, so that you can use "My Account" features such as order information, making payments and viewing statements.
To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this data to help make the websites more user friendly, develop our website design and to continuously improve the quality of the service we provide.
To distribute visitors to our websites evenly across platforms to ensure the content is served at the fastest possible speed.
Provide relevant products and services to you when you come to the websites and ensure that relevant marketing material is provided to you.
Detect and prevent fraud and other crimes.
How Long We Keep Your Data For
We keep your personal data as long as you are a customer of ours and generally for up to 7 years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.
We consider you a customer for 2 years from the point you last made a purchase from our website using a non-credit account, or during any time we are managing a customer service request from you.
Who We Share Data With
We work with a number of third parties to provide you with our services.
Delivery Partners – Helping us to deliver the products that you order to you including our brand partners that dispatch and deliver goods to you directly.
Payment processors – Payment card processors to process credit and debit card payments and store payment data.
IT Companies – Primarily to maintain our ecommerce website and other systems, which includes providing internet services and phone lines, data storage and Cloud infrastructure.
Marketing Companies and Online Advertising – That assist us with electronic communications and advertising. Our website infrastructure includes third party 'plugins' that assist with the transfer of data between two systems.
We use technologies such as cookies, pixels, and device IDs within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.
Third Parties
If you use any third party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy.
Access & Update Information
You retain the right to ask for a copy of the information that UUWD holds about you. If you require this information, please email us at info@uuwd.co.uk.
